Contact Our Team
Support is available if you have questions, account-related issues, technical concerns or general feedback. Our team at Mr Sloty can help with verification, deposits, withdrawals and site access; if you prefer a quicker reply use the live chat or email. For partners and publishers, MrSloty partner support handles affiliate enquiries and commercial questions through the dedicated channels below. Security and privacy queries are handled by a dedicated team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (reply within 24-48 hours) |
| General enquiries | [email protected] (please allow up to 72 hours) |
| Affiliate enquiries | [email protected] (partner team response available) |
| Phone | +44 20 7946 0857 (UK office staffed Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues, or any enquiry that needs documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including relevant documents and a concise summary helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. More complex issues, such as account verification, payment investigations or disputed withdrawals, may take longer and require additional checks; if this happens we will keep you updated with progress and an estimated timeframe. For faster service, please include any relevant account details and screenshots when you contact support.
Feedback
We want to hear from you. Please send feedback, suggestions or ideas to [email protected] or use the site feedback form. Every message is read and considered by our team, and we use your input to improve features, fix issues and make the site easier to use. Your comments help us prioritise updates and improve the overall experience.